Privacy Policy
PART 1 – ABOUT THIS POLICY
1.1 Purpose
Spora Speech Pathology is committed to protecting the privacy of personal information we collect and hold about individuals. Spora Speech Pathology complies with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth), other applicable privacy laws, and Speech Pathology Australia’s Code of Ethics (2020).
This Privacy Policy outlines how Spora Speech Pathology manages the personal information we collect, use, and disclose.
PART 2 – HOW SPORA SPEECH PATHOLOGY COLLECTS AND HANDLES YOUR PERSONAL INFORMATION
2.1 Legal Obligations
To provide you with high-quality speech pathology services, we must collect and use your personal and health information. If you provide incomplete or inaccurate information, we may not be able to offer the services you need.
2.2 What information do we collect?
We only collect information that is necessary for your care. This includes:
Name, date of birth, contact details
Health fund/NDIS information
Health and developmental history
Family and social background
Educational and other service providers involved in care
2.3 How do we collect your health information?
We primarily collect information directly from you or your legal representative. We may also collect information from referrers, other health professionals, schools, or care providers.
2.4 How do we use your information?
Your personal and health information is used for:
Providing assessment and therapy services
Communicating with you and coordinating care
Managing appointments, billing, and accounts
Liaising with referrers or service providers (with consent)
We will not use your information for purposes unrelated to your care unless legally required or with your explicit consent.
2.5 Who might we disclose your information to?
Other healthcare providers involved in your care
Referrers, such as GPs or support coordinators
Family members or legal guardians, unless requested otherwise
Funding bodies, such as NDIS, Medicare, or private insurers
Third-party services for admin tasks (e.g. practice software, billing), under confidentiality agreements
We will never sell or disclose your information to marketing or overseas entities without your consent.
2.6 Access to and correction of your information
You can request access to, or corrections of, your personal or health information at any time by contacting us.
2.7 Data quality and security
We take all reasonable steps to ensure your information is accurate and secure. Information is stored in secure practice management software with appropriate data protection, encryption, and access controls.
When information is no longer required, it is securely deleted or de-identified unless legally required to retain it.
PART 3 – HANDLING PERSONAL INFORMATION THROUGH OUR WEBSITE
This section covers how we handle information collected via our website.
3.1 Collection
We do not attempt to identify website users unless they submit an enquiry. Information may be collected when you:
Complete an online referral or contact form
Email us directly
Our website may collect anonymised technical information (e.g., browser, IP address) for analytics.
3.2 Cookies
We use temporary cookies to enhance site functionality. These cookies do not store personal information and are deleted when you close your browser. You may disable cookies in your browser settings if you prefer.
3.3 External links
Our website may contain links to third-party sites. We are not responsible for the privacy practices of those websites.
3.4 Website data use
Any personal information collected through the website is managed in accordance with this Privacy Policy.
Amendments
We may, at any time and at our discretion, update or amend this Privacy Policy as needed to reflect changes in our practices or legal requirements. We recommend you review this policy on our site regularly for any updates.
If you have any questions or concerns about our Privacy Policy, please contact us at sporaspeech@gmail.com.
Spora Speech Pathology — ABN 89 223 194 790
Last update 06/08/2025